Returns & Refund Policy

At Nameerabyfarooq.com, our top priority is customer satisfaction. We have stringent quality control processes in place to ensure that every customer receives exactly what they ordered. To offer flexibility, we provide a 2-day cancellation window, during which customers can cancel their orders and receive a full refund. Please note that cancellations cannot be accepted after this window, as production will have already begun.

Our payment terms require a 60% non-refundable deposit upfront, which covers essential costs for our business, with the remaining 40% due before the order is dispatched from our production center. The percentage split can be 50%, but the initial payment will always be considered a non-refundable advance deposit.

Given that our dresses are custom-tailored to each customer's specific measurements, returns are limited. However, customers may request a return within 3 days of delivery, provided the dress is in unused condition and in its original packaging. After this 3-day period, returns will not be accepted, as these dresses are uniquely crafted for individual customers.

We strive to avoid returns by ensuring perfect fit and quality through our rigorous quality control procedures, based on the accurate measurements provided by our customers. Please note that returns due to a change of mind, damage during shipping, or worn dresses will not be accepted, and we reserve the right to refuse such requests.

To initiate a return for a valid reason, Please contact our customer support team via phone or email at support@nameerabyfarooq.com before opening a dispute with payment processors. This will help us resolve the issue more efficiently and avoid delays in the return process, which could take up to 3 months if a dispute case is opened. 

If your return request is approved, we will retain the complete non-refundable advance deposit and refund you the remaining percentage of the order amount excluding shipping costs.  

To consider your return request, we require your order number or proof of purchase. We value our customers and appreciate your understanding of our return policy.

Cancellation Policy: If you need to cancel your order, it must be done within 2 days of placing it. After this period, cancellations are not possible as production will have commenced, and the non-refundable deposit will be retained.

Production Timelines: Custom bridal dresses require a minimum of 16 weeks to complete. Rush orders are not available, and we are not responsible for delays caused by circumstances beyond our control.

Return Shipping: If your return request is approved, you will be responsible for the return shipping costs and any associated taxes. We recommend using a trackable shipping service or purchasing shipping insurance to ensure safe delivery. Please note that shipping costs are non-refundable and will be deducted from any refund.

Returns should be mailed to the original location from which your order was shipped. This address may be within or outside the US, depending on your location. Once we receive and inspect your returned item, we will notify you via email regarding the approval of your refund. Approved refunds will be processed within 2 weeks, and a credit will be applied to your original method of payment.

We are committed to making the return process as easy and convenient as possible. If you have any questions or concerns about our return shipping policy, please contact our customer support team at support@nameerabyfarooq.com.

Terms of Service

These Terms and Conditions govern all sales made through the Nameera by Farooq website or online store. Along with the order receipt and dispatch emails you receive, these Terms of Service form a binding agreement between you and Nameera by Farooq. If you are a customer or intend to become one, it is essential to read these Terms of Service carefully to understand what you are agreeing to.

Right to Change Terms of Service:

Nameera by Farooq reserves the right to modify these Terms of Service at its discretion. However, the terms that apply to your purchase will be those in effect at the time of your transaction.

Separate from Privacy Policy and Website Terms of Use:

These Terms of Service pertain specifically to your shopping experience on our website and do not govern how you use our site. For information on website usage, please refer to our Privacy Policy.

Placing an Order:

To shop on the Nameera by Farooq online store, you must understand the process of placing an order. When you select an item from our collection and click the "Order" or "Buy" button, you initiate the ordering process. Our system allows you to review and correct any errors before submitting your order. You may also cancel your order within 2 days of placing it.

Once your order is placed, you will receive an email confirmation with your order details. A second email will confirm the order, signifying that a contract between you and Nameera by Farooq has been established. If an issue arises, such as an item being out of stock, we will notify you via email and issue a refund if payment has already been made.

Payments:

By placing an order, you authorize Nameera by Farooq to determine the timing of your payment. Payment may be taken at the time of order, after delivery, or at any point between order placement and delivery.

Our general payment terms require a 60% non-refundable advance deposit, which covers essential business costs. The remaining 40% must be paid before the order is dispatched. The payment split may vary, but the initial payment will always be considered a non-refundable advance deposit.

Prices:

The prices listed on our website are fixed and include shipping charges unless otherwise specified.

Product Availability:

We do not guarantee that all products on our website will always be in stock. Availability may vary, and it is possible for items to be out of stock. Additionally, the images of products on our website are intended for illustrative purposes. While we strive to present our products as accurately as possible, there may be slight variations in color due to screen brightness and other factors.

Delivery:

International deliveries may incur additional taxes and import duties, for which Nameera by Farooq is not responsible. We cannot provide exact calculations for these charges, and it is the customer's responsibility to cover any such costs.

We value our customers and aim to provide a seamless shopping experience. If you have any questions or concerns regarding these Terms and Conditions, please feel free to contact our customer support team.