Refund policy

At Nameerabyfarooq.com, our top priority is customer satisfaction. We have stringent quality control processes in place to ensure that every customer receives exactly what they ordered. To offer flexibility, we provide a 2-day cancellation window, during which customers can cancel their orders and receive a full refund. Please note that cancellations cannot be accepted after this window, as production will have already begun.

Our payment terms require a 60% non-refundable deposit upfront, which covers essential costs for our business, with the remaining 40% due before the order is dispatched from our production center. The percentage split can be 50%, but the initial payment will always be considered a non-refundable advance deposit.

Given that our dresses are custom-tailored to each customer's specific measurements, returns are limited. However, customers may request a return within 3 days of delivery, provided the dress is in unused condition and in its original packaging. After this 3-day period, returns will not be accepted, as these dresses are uniquely crafted for individual customers.

We strive to avoid returns by ensuring perfect fit and quality through our rigorous quality control procedures, based on the accurate measurements provided by our customers. Please note that returns due to a change of mind, damage during shipping, or worn dresses will not be accepted, and we reserve the right to refuse such requests.

To initiate a return for a valid reason, Please contact our customer support team via phone or email at support@nameerabyfarooq.com before opening a dispute with payment processors. This will help us resolve the issue more efficiently and avoid delays in the return process, which could take up to 3 months if a dispute case is opened. 

If your return request is approved, we will retain the complete non-refundable advance deposit and refund you the remaining percentage of the order amount excluding shipping costs.  

To consider your return request, we require your order number or proof of purchase. We value our customers and appreciate your understanding of our return policy.

Cancellation Policy: If you need to cancel your order, it must be done within 2 days of placing it. After this period, cancellations are not possible as production will have commenced, and the non-refundable deposit will be retained.

Production Timelines: Custom bridal dresses require a minimum of 16 weeks to complete. Rush orders are not available, and we are not responsible for delays caused by circumstances beyond our control.

Return Shipping: If your return request is approved, you will be responsible for the return shipping costs and any associated taxes. We recommend using a trackable shipping service or purchasing shipping insurance to ensure safe delivery. Please note that shipping costs are non-refundable and will be deducted from any refund.

Returns should be mailed to the original location from which your order was shipped. This address may be within or outside the US, depending on your location. Once we receive and inspect your returned item, we will notify you via email regarding the approval of your refund. Approved refunds will be processed within 2 weeks, and a credit will be applied to your original method of payment.

We are committed to making the return process as easy and convenient as possible. If you have any questions or concerns about our return shipping policy, please contact our customer support team at support@nameerabyfarooq.com.